What Language Do Your Team Members Speak?
By Kathlynn McConnell
NHRA - ASTD Joint Meeting
Do you have learners who show up in body – but leave their soul at home? Is turnover on the rise in your workplace? Do you have team members who consistently show up late? Have you noticed customer satisfaction rates are decreasing rather than increasing? Is productivity is going down yet errors are going up? These elements are warning signs that you may need to pay more attention to the “human side of business” and begin speaking the language of appreciation. Why? Research indicates that understanding and working with an individual’s primary language of appreciation, motivation, and encouragement positively impacts the bottom line by creating a healthier workplace culture, thereby enhancing productivity, communication, and employee engagement.
Upon completion of the presentation, participants will:
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Identify and understand the bottom line costs of not speaking the language of appreciation in the workplace
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Identify the difference between recognition and appreciation in the workplace
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Define five "languages" of workplace appreciation and how to put them into action for positive results
Sponsored by NHRA and your ASTD chapter, the dynamic Kathlynn McConnell will lead us in June’s jointly sponsored exciting program.
Kathlynn McConnell believes the chaotic pace of everyday life has forced men and women to become more like human “doings” rather than human “beings”. Therefore she has declared war on working in chaos and made it her life’s mission to help organizations focus on the “human side of business”. Kathlynn uses her experiences as a business owner, trainer, teacher, student of life, wife, mother, and race car driver to fuel her messages and enlighten women and men in how to transform their living “potential” into living “reality” and fully engage in their work. Kathlynn has worked with clients such as Mayo Medical Clinic, Toro, Land O’Lakes, Public Works Association, American Society for Training & Development, Society for Human Resource Management, universities, financials and non-profit organizations. In addition to owning her business, Kathlynn is also the full-time Director of Training for Members Cooperative Credit Union.
WHEN: Tuesday June 10, 2014
WHERE: Holiday Inn, Downtown Duluth
TIME: 11:15 AM - Networking and Registration
Program and Lunch 11:30 AM - 1:00 PM (lunch served at 12:30 PM)
COST: $15.00 for Members $25.00 for Non-members
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