Cultivating Exceptional Employee Experience: A Collaborative Journey
HR professionals understand the critical importance of employee experience as a cornerstone of organizational success. However, the elevation of such experience extends beyond the HR department—it's a multifaceted mission that demands a unified front across all organizational levels.
Our educational session, "Cultivating Exceptional Employee Experience: A Collaborative Journey," is designed to equip HR professionals with the insights, strategies, and collaborative frameworks necessary to spearhead this transformative effort. Participants will leave with practical tools and resources to initiate the transformation, foster open communication, and align goals across diverse teams.
Join us in this pivotal session to redefine the role of HR and cross-functional leaders in crafting an employee experience that resonates at every level. Let's navigate this complex journey together, transforming your organization's culture and setting a new standard for the workplace of tomorrow.
Objectives for this session:
Empathy Mastery: Master empathetic leadership and listening techniques to foster a workplace where every employee feels heard and valued, and diversity is actively celebrated.
Rapid Assessment Framework: Acquire skills to quickly evaluate and improve your organizational ecosystem using actionable insights.
Collaborative Culture Building: Learn to create a synergistic environment where all departments work together to enhance the overall employee experience.
Our Speakers:
Jess Westley and Kris Rosen
Jess Westley, CEO and Founding Director of Journey West Strategy. Jess a strategic maestro in the realm of Employee and Customer Experience. With a decade dedicated to revolutionizing experiences at Fortune 100 companies like Target and Best Buy, Jess now guides growth-focused firms with a passion for empowering front-line workers. Jess melds data with empathy to unlock human-centric strategies that elevate engagement and drive success. Her insightful analysis, and focus on actionable insights have transformed company experiences, fostering environments where employees thrive and customers are delighted. Dive into her world where every insight shapes a brighter, more productive future for businesses and people alike.
Kris Rosen, President, Rosen Consulting, LLC. Kris is a senior executive with more than 35 years of leadership experience across various businesses. A former HR executive, she worked at Best Buy for 20 years before leaving to pursue a more entrepreneurial career path as a consultant, executive and small business owner. Kris is passionate about building culture and helping teams discover the best versions of themselves. She is a Certified Gallup Strength coach, and is accredited in IMS Change Management, Situational Leadership and Neuro Leadership.
When: Tuesday September 16, 2025
Where: Perception Coaching, 931 E 9th Street, Duluth (Hybrid option via Zoom also available.)
Time: 11:45-1:00 PM
Cost: $20 Member, $35 non-member
