Creating a Knowledge Transfer Roadmap: How to keep your organization's knowledge from walking out the door

By the end of this presentation, participants will leave with steps to make their own knowledge transfer plan including: prioritizing what knowledge to capture, how to capture different types of knowledge, methods to transfer that knowledge, and ways to measure success. To prioritize transferring knowledge, there will be a series of key questions to ask to help participants determine where their critical knowledge sits and the risk it poses if that knowledge was lost. Participants will also gain an understanding the different types of knowledge (such as tacit, explicit, and tribal) and be given a few methods on how to capture and transfer each type of knowledge. And what would a plan be without a way to measure success? Throughout the presentation, measurement of progress will be encouraged and potential metrics will be suggested depending on the knowledge plan goals.

Workshop Learning Objectives

After today's session, you will be able to:

• develop a knowledge transfer road map to retain critical knowledge in your organization.
• understand the different types of knowledge (tacit vs explicit) and strategies to capture both.

About Emily Dahl

Emily Dahl lives for knowledge - deciding to never grow out of asking why and wondering what else she could learn. Working in Essentia Health's HR department for the last five years, she has focused her energy on content strategy, process improvement, and the employee experience.  She has a passion for storytelling with data, designing experiences with service in mind, and making knowledge easy and accessible for all. 

Currently she is completing a Master's degrees in User Experience Design through Kent State and a graduate certificate in Workplace Performance Improvement through Boise State. She also is a VP and co-owner of Time Arc Theatre company in Superior where she uses her talents to create memorable, local theatre experiences.

When:
Tuesday, March 19, 2019

Where: 
ALLETE/Minnesota Power, 30 West Superior Street, Duluth
1st Floor - Room 140

Time:
Networking and Lunch 11:30 am - 12:00 pm
Program 12:00 - 1:00 pm

Cost: 
$20.00 for Members    $30.00 for Non-members    $10.00 for Students