Will and Able: a Tale of Two Different Team Members”
Will is so excited for his new role in the organization. His enthusiasm bubbles out from his toes, yet he bumbles and stumbles over the correct processes for his daily tasks. He's willing, but not yet able. Able, on the other hand has worked for the organization for 15 years and knows how to do just about everyone's job, yet his willingness to assist team members and clients left the building years ago. Joe has the "ability" but not so much the "want to". Will (willingness) and Able (ability) - or lack thereof - often frustrate leaders and team members. This session will address the 4 combinations of willingness and ability and provide different strategies that will help you engage your team members more fully, enhance productivity, and performance.
Kathlynn McConnell holds a B.A.S. Degree from the University of MN Duluth, is a Certified Professional in Learning and Performance (CPLP), full time Director of Learning and Development for Members Cooperative Credit Union, and the Chief Refueling Officer (CRO)/president of Lifestyle Consulting Services.
Focusing on the “human side of business”, Kathlynn works with her MCCU team members, and partners with businesses and organizations of all sizes, giving them tools to get their staff inspired and engaged so they can provide fabulous customer service, communicate well and play nicely with each other in the sandbox (which we call the workplace).
Kathlynn has partnered with clients such as the Mayo Medical Clinic, Toro, Land O’Lakes, Public Works Association, Bank Trainer’s Conference, the Association for Talent Development, Society for Human Resource Management, hospitals, universities, financials, non-profit organizations…well, you get the idea.
In addition, Kathlynn also is an ATD Lake Superior Chapter board member and past president, President of the Empowered Women’s Network, and serves in a variety of capacities in many other community, church and professional organizations.
Tuesday, September 18, 2018
St. Louis County Government Services Center
2nd Floor Lake Superior Room
320 West 2nd Street
Duluth, MN 55802
Hourly parking available at the Maurices ramp on 1st Street and 4th Ave West or Holiday Inn Parking Ramp on 1st Street and 2nd Ave West.
Networking and Lunch 11:30 am - 12:00 pm
Program 12:00 - 1:00 pm
$20.00 for Members $30.00 for Non-members $10.00 for Students